🧩 About the Client
TravelOne is a fast-growing travel startup based in Canada, with a vision to simplify travel planning through a unified platform. It offers users the ability to book flights, hotels, tours, and local experiences from a single dashboard. Prior to our involvement, TravelOne operated using third-party tools with limited customization, poor user experience, and manual workflows that restricted growth.
As TravelOne aimed to scale and compete with established digital travel platforms, they approached Sandbox Technology to help build a fully integrated, scalable, and user-centric travel ecosystem.
Services Provided
- Web Development
- Cloud Infrastructure
- App Development
- API Integration
- AI Automation
- IT Strategy
🎯 The Challenge
TravelOne faced multiple operational and technical roadblocks:
Disjointed Booking Systems: Separate tools for flights, hotels, and activities with no unified interface.
Limited Mobile Optimization: Mobile users faced slow load times and poor usability.
Manual Operations: Customer queries, updates, and content management required constant manual intervention.
Scalability Issues: Legacy hosting infrastructure couldn’t handle increasing traffic or real-time updates.
Lack of Personalization: Users were not receiving personalized recommendations or communication.
TravelOne needed an all-in-one platform that was fast, modern, cloud-based, and ready to scale globally.
💡 Our Solution
Sandbox Technology proposed and delivered a complete digital overhaul of TravelOne’s platform in four phases:
1. Planning & Strategy
Conducted workshops to align business goals and user expectations
Mapped a scalable system architecture using AWS
Defined user personas, core journeys, and feature priorities
2. Development & Integration
Designed a responsive, mobile-first web interface with a clean and intuitive UX
Integrated real-time APIs from global flight and hotel providers (e.g., Amadeus, Expedia)
Enabled secure payment processing with Stripe and PayPal
Built a multi-lingual support system with dynamic content management
Developed a custom admin panel for booking management, analytics, and CMS
3. AI & Automation
Integrated an AI-powered chatbot for 24/7 customer service
Automated transactional emails and booking confirmations
Implemented intelligent recommendations based on user behavior and past bookings
4. Cloud & Performance Optimization
Migrated hosting to AWS for scalability and high availability
Implemented load balancing, auto-scaling groups, and real-time server monitoring
Enabled daily backups and disaster recovery protocols
🚀 The Results
After launching the new platform, TravelOne achieved:
60% faster booking process with reduced form friction
40% increase in repeat users and user retention within 3 months
70% fewer customer service tickets, thanks to the AI chatbot
Real-time syncing across booking providers improved reliability and reduced user complaints
100% uptime during high-traffic periods using scalable AWS architecture
The platform was not only more efficient—it was future-ready.
📣 Client Feedback
✅ Key Technologies Used
Frontend: Bootstrap 5, jQuery
Backend: PHP – Laravel
APIs: Viator, Google Maps
Cloud: Amazon Web Services (EC2, RDS, S3, CloudWatch)
Payments: Stripe, PayPal
Automation: ChatGPT API, SendGrid, Zapier
📍 Conclusion
The TravelOne case study reflects our core strength at Sandbox Technology solving complex problems with elegant, scalable solutions. By transforming TravelOne into a fully digital platform with automation, cloud scalability, and intelligent integrations, we helped position the company for long-term growth in a competitive market.
